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Return and refund policy

At Cognate Insights, we are committed to ensuring your complete satisfaction with our market research and consulting services. Our return policy is designed to provide transparency and peace of mind when purchasing our reports and services.
•    Digital Products: Due to the nature of digital products, we do not offer returns or refunds for downloaded reports and publications. We recommend reviewing the sample pages and report descriptions provided on our website to ensure the product meets your needs before making a purchase.
•    Consulting Services: For customized consulting services, we work closely with our clients to define project scopes and deliverables. In the event that you are not satisfied with the consulting services provided, please contact us within 30 days of project completion to discuss your concerns. We will work with you to address any issues and determine an appropriate resolution, which may include revising the deliverables or providing additional support.
Contact Us
If you have any questions or need further assistance regarding our return policy, please contact our customer service team at sales@cognateinsights.com. We are here to help and ensure your experience with Cognate Insights is positive and satisfactory.
Updates to This Policy
We may update this Return Policy from time to time. Please review this page periodically for any changes. Your continued use of our services constitutes acceptance of the updated policy.